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returntothepit >> discuss >> Axis Customer Service... by BoarcorpseJimbo on Jul 14,2009 7:31pm
Add To All Your Pages!
toggletoggle post by BoarcorpseJimbo   at Jul 14,2009 7:31pm
FUCKING RULES!

I broke one of the ekit trigger on my AXIS pedal a couple days ago. No biggie cause BC isn't playing again till august and I'm not using it with UI or HYEO, but obviously i want to replace it as soon as possible. So I sent it out last Friday to Axis to get it replaced under warranty.. I got nervous about how long it might take so i was considering buying a new and having it over-nighted so i would definitely have one when i need it, and i would have a backup. I decided to call AXIS and see if they'd received it yet, and how long it would take to get out here. I call the number on the owners manual, and without irritating menu's, or wait time a nice lady immediately picked up. When i told her my situation she told me they hadn't received it yet, but that it didn't matter. She said once you buy an AXIS pedal, all you need to is call if something breaks. She didn't need proof that i actually bought it, she didn't need to see the broken part, she didn't even need money for shipping. She said she would send a new one tomorrow morning and that it would be here by Friday. She also said if i was touring and it broke that they would overnight any parts i need to wherever i am for free. I love this company. I love there pedals. They get a bad name because people don't realize how versatile they are. People assume that the only way to set them is with no tension, with the beater a half an inch from the head, with NO power. That is wrong. They are wonderful.

Listen people, I made this thread because i haven't had a customer service experience like this in years, and if anyone is in the market for a high end double pedal, you should spend a couple hours with an AXIS and see what it can do.

(No, AXIS did not pay me to say this.)



toggletoggle post by arilliusbm  at Jul 14,2009 7:57pm



toggletoggle post by Murph  at Jul 14,2009 7:59pm


I WANNA SEE THE AXIS LOGO ON YOUR TIT!



toggletoggle post by BoarcorpseJimbo   at Jul 14,2009 8:05pm
jim, did you have to use that pic? I think that's the dumbest face i've ever seen. thank you.



toggletoggle post by arilliusbm  at Jul 14,2009 8:06pm
shit sorry. I wanted to get one where it looked like you were talking. lol



toggletoggle post by BoarcorpseJimbo   at Jul 14,2009 8:07pm
i don't care, it's funny... i hope i don't look like that ALL the time.



toggletoggle post by arilliusbm  at Jul 14,2009 8:08pm
that's your "drum face." everyone's got a drum face..



toggletoggle post by secthammer at Jul 14,2009 8:13pm
SWEET

my drive shaft broke

i hope they'll send me a new one!



toggletoggle post by BoarcorpseJimbo   at Jul 14,2009 8:13pm
you got any pics of your playing face? I know drummers are more known for silly faces, but i seem to remember in my apartment your face being contorted while playing.



toggletoggle post by arilliusbm  at Jul 14,2009 8:16pm
of course I've got a guitar face. that's what I miss about headbanging. now with short hair I'm stuck with the fucking guitar face



toggletoggle post by BoarcorpseJimbo   at Jul 14,2009 8:19pm
let's see it.



toggletoggle post by arilliusbm  at Jul 14,2009 8:24pm
to the far right. don't confuse me for DYA




toggletoggle post by BoarcorpseJimbo   at Jul 14,2009 8:27pm
hahahahahah that's a great one. i have an idea...



toggletoggle post by arilliusbm  at Jul 14,2009 8:28pm
you better not you prick



toggletoggle post by BoarcorpseJimbo   at Jul 14,2009 8:37pm
that's not what i meant, but it's funny that you thought i would fap to your puckered playing face.



toggletoggle post by arilliusbm  at Jul 14,2009 8:37pm
haha that's not what I thought either. I thought you were going to photoshop some fucking shit there



toggletoggle post by BoarcorpseJimbo   at Jul 14,2009 8:38pm
fap fap fap... what, sorry.



toggletoggle post by FuckIsMySignature at Jul 14,2009 9:29pm
"please buy our product"



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